Phoenix - User Help

Bank feeds are managed from the Bank Feed Setup & Management screen.

•Open Account Setup from the toolbar of Setup -> Bank Feeds

•The screen that is displayed allows you to manage your bank feed connections.

•You can:

▪Apply for and add new bank feeds

▪Detach existing feeds so that they can be connected to a different set of books or a different account.

▪Assign detached feeds to the current set of books.

▪Delete feeds so they are no longer available.

•A Bank feed can have a status from any of the following:

▪Active - The feed is active and providing information to this set of books.

▪Pending - Bank feed application has been submitted and is pending activation.

▪No Connection - An internet connection was unavailable to check the status.

•Each Bank Feed is listed along with the Phoenix Account it is currently connected to (if any).

•Choosing "Share Accounts" will open the wizard to authorise your bank to provide transaction data to Phoenix. An internet connection is required for Phoenix to download the latest list of participating financial institutions and for the information to be submitted.

•Only an authorised officer of the company is permitted to to set up bank feeds.

•Authorise Phoenix to access your information for the purposes of setting up and maintaining your bank feed/s.

•Select your bank from the list provided.  If you bank does not appear in the list, please notify AGDATA.  

•Follow the prompts to confirm your identity and select the bank accounts you wish to set up bank feeds for.  This process will look slightly different for each bank.  

•The feed has now been authorised and will show under either the active or inactive tabs.  You can now link the authorisation to its matching Phoenix account to create the bank feed.  

Note: Due to government regulations, bank feeds can now only be authorised for a period of up to 12 months.  This means that you will need to provide consent annually for each bank.  If a consent has expired, you will receive a message when you enter the bank feed window.

•A Bank Feed needs to be assigned to a Phoenix Account for transactions to be used.

•Select a Feed that has "available to assign" as the Phoenix Account.

•Press the Assign Button

•You will be presented with the Assign Bank Feed screen. You need to choose the Phoenix Account to assign to and press the Assign button.

A Detached bank feed will not provide any transaction information into Phoenix. The feed however is still active with your financial institution and transactional information will continue to be collected until you reassign the bank feed in a Phoenix set of book. You would normally detach a feed if you wish to link it to a different account or you wish to attach it to a different set of books.

•To detach a feed, highlight it and press the Detach (Move) button

•You will be presented with a confirmation box that explains what detaching the feed will do.

•Press Detach or Don't Detach to continue.

Delete a bank feed only when you are cancelling the bank feed service with the financial institution. Deleting a bank feed makes it unavailable in any Phoenix set of books. When deleting a bank feed, please ensure that you cancel the bank feed service with your bank or other financial institution.

•Highlight the feed you wish to delete and press the Delete button.

•Choose Delete or Don't Delete